Shipping policy
Thank you for visiting and shopping at HEWOO HOME!
Order Processing Time
As our pet accessories are lovingly handmade, please allow 1-3 business days for order processing and packaging before shipment. Orders are not shipped on weekends or public holidays.
Shipping Rates & Delivery Estimates
We currently ship to the United States, United Kingdom, Canada, and Australia.
- Free Standard Shipping: On all orders over $49 USD.
- Standard Shipping: Calculated at checkout (typically $4.99 USD).
Estimated Delivery Times:
- United States: 8 - 12 business days
- United Kingdom: 7 - 10 business days
- Canada: 8 - 15 business days
- Australia: 8 - 15 business days
Please note that delivery times are estimates and may occasionally be subject to postal delays or customs clearance during peak holiday seasons.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24-48 hours, allowing you to follow your package's journey.
Customs, Duties & Taxes
HEWOO HOME is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Small parcels to major destinations like the US typically fall well within duty-free thresholds.
Contact Us
If you have any questions or concerns regarding your order's delivery, please feel free to reach out to us at hewoohome@gmail.com. We are always here to help!